Refund Policy
Last updated: 6 November 2026
This policy explains refunds for what you can pay for on Pimplum. It is part of our Terms of Service.
1. Customers booking services
Booking through Pimplum is free. We do not take payment for appointments. You pay the business directly, and any deposit or cancellation fee is agreed with them.
For a refund of something you paid a business, contact the business. If you can't resolve it, tell us at support@pimplum.com and we will try to help. See also our Cancellation Policy.
2. Businesses: plans and extras
Businesses pay for a Pimplum plan (a monthly subscription) and optional extras, such as promotion at the top of search or offers.
Paddle. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle takes the payment, issues the invoice and processes refunds. Its refund policy and buyer terms also apply.
- Free trial. If your plan starts with a free trial, you are not charged until it ends. Cancel before it ends and you pay nothing.
- Cancelling. You can cancel at any time in your business account under Billing. Your plan stays active until the end of the period you have paid for, and is not charged again.
- Started periods and extras. Payments for a plan period that has already started, and for promotion or offers that have started, are not refunded, unless the law requires it.
- Our mistakes. If you were charged in error, charged twice, or we couldn't provide what you paid for through our fault, we refund you in full.
- Price changes. We tell you at least 30 days before a price change. If you don't agree, cancel before it applies and you won't be charged the new price.
To ask for a refund, email business@pimplum.com with your business name and the invoice, ideally within 14 days of the payment. We reply within 5 working days, and approved refunds are returned by Paddle to the original payment method.
3. Your rights
Nothing in this policy limits rights you have under the law.
4. Contact
Pimplum Ltd, 124 City Road, London, EC1V 2NX, United Kingdom
Email: business@pimplum.com (businesses), support@pimplum.com (customers)